Privacy Policy

1. Information We Collect

ARUKZ SUPPORT respects your right to privacy. We only collect information strictly required to evaluate technical requirements, formulate commercial proposals, deliver engineering services, and provide 24/7 client portal access.

2. How We Use Data

Your contact details, company information, and technical project specifications are never sold, rented, or traded. We use your data solely for:

• Direct engineering correspondence and technical consultation.
• SLA ticket tracking and automated incident alert notifications.
• Contract administration, invoicing, and legal compliance.

3. Infrastructure Security Standards

All client communications and database records are hosted on hardened cloud infrastructure, with delivery aligned to ISO/IEC 27001 & SOC 2 controls. Data in transit is protected using TLS encryption, and sensitive keys are kept in managed secrets vaults.

4. Data Subject Rights & GDPR / Privacy Compliance

Clients and website visitors have the right to request access to their stored personal data, request corrections, or request deletion of data subject to statutory financial retention periods. Contact hello@arukz.com to exercise your privacy rights.