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Common Issues FAQ

Frequently asked questions and solutions for common issues across all ARUKZ DIGITAL services.

General Questions​

Q: How long does it take to see results?​

A: Timeline varies by service:

  • SEO: 3-6 months for significant results
  • PPC: Immediate traffic, 2-4 weeks for optimization
  • Website Development: 8-16 weeks depending on complexity
  • Mobile Apps: 12-20 weeks for full development
  • Branding: 4-8 weeks for complete brand identity

Q: What's included in the price?​

A: Each service has specific deliverables listed in the service documentation. Generally includes:

  • Initial consultation
  • Strategy development
  • Implementation/execution
  • Regular reporting
  • Revisions (as specified)
  • Post-delivery support (varies by service)

Q: Do you offer refunds?​

A: Refund policy varies by service:

  • Setup fees: Generally non-refundable after work begins
  • Monthly services: Can cancel with 30 days notice
  • Project-based: Refunds based on work completed
  • See contract for specific terms

Q: Can I pause my service?​

A: Depends on the service:

  • Monthly SEO/PPC: Yes, with 30 days notice
  • Project-based: Not recommended, may affect timeline
  • Ongoing maintenance: Yes, can pause/resume
  • Contact your account manager for details

SEO Questions​

Q: Why is my website not ranking?​

Possible Reasons:

  1. New website: Takes 3-6 months to rank
  2. High competition: Keywords too competitive
  3. Technical issues: Site not crawlable/indexable
  4. Weak content: Thin or low-quality content
  5. No backlinks: Weak authority
  6. Penalties: Manual or algorithmic penalties

Solutions:

  • Check Google Search Console for issues
  • Review technical SEO
  • Improve content quality
  • Build quality backlinks
  • Target easier keywords first
  • See SEO Troubleshooting

Q: My traffic suddenly dropped. What happened?​

Common Causes:

  1. Google algorithm update
  2. Technical issues (robots.txt, noindex)
  3. Manual penalty
  4. Competitor improvements
  5. Seasonality
  6. Lost backlinks

Immediate Actions:

  • Check Google Search Console
  • Review recent website changes
  • Check for algorithm updates
  • Analyze competitor rankings
  • Review backlink profile
  • See SEO Troubleshooting

A: Quality over quantity!

  • Small local business: 50-100 quality backlinks
  • Medium business: 200-500 quality backlinks
  • Large/competitive: 1,000+ quality backlinks
  • Focus on Domain Authority 40+ sites
  • Relevance matters more than quantity

Q: Can you guarantee #1 rankings?​

A: No ethical SEO company can guarantee specific rankings because:

  • Google's algorithm constantly changes
  • Competitors are also optimizing
  • Many factors outside our control
  • Guaranteed rankings violate Google's guidelines

What we CAN guarantee:

  • Best practices implementation
  • Quality work
  • Transparent reporting
  • Continuous optimization

Website Development Questions​

Q: How long does website development take?​

A: Timeline depends on complexity:

  • Simple website (5-10 pages): 4-6 weeks
  • Standard website (10-20 pages): 8-12 weeks
  • Complex website (20+ pages): 12-16 weeks
  • E-commerce: 12-20 weeks
  • Custom web app: 16-24+ weeks

Factors affecting timeline:

  • Number of pages
  • Custom features
  • Design complexity
  • Content readiness
  • Client feedback speed

Q: Do I need to provide content?​

A: Options available:

  1. Client provides: Fastest, most cost-effective
  2. We write content: Additional cost, longer timeline
  3. Combination: Client provides some, we write some

Content needed:

  • Text for all pages
  • Images and videos
  • Product descriptions (e-commerce)
  • Team bios
  • Company information

Q: Can I update the website myself?​

A: Yes! We provide:

  • User-friendly CMS (WordPress, custom)
  • Training session (2-4 hours)
  • Video tutorials
  • Written documentation
  • Ongoing support (if subscribed)

Q: What if I don't like the design?​

A: Our process includes:

  • 2 rounds of revisions included
  • Design approval before development
  • Additional revisions available (additional cost)
  • We work until you're satisfied

To avoid issues:

  • Provide clear feedback
  • Share design preferences early
  • Review mockups carefully
  • Communicate openly

E-commerce Questions​

Q: Which e-commerce platform should I use?​

A: Depends on your needs:

Shopify:

  • Best for: Quick launch, ease of use
  • Pros: Easy, hosted, great support
  • Cons: Monthly fees, limited customization

WooCommerce:

  • Best for: WordPress users, flexibility
  • Pros: Free, highly customizable
  • Cons: Requires hosting, more technical

Custom Solution:

  • Best for: Unique requirements, scalability
  • Pros: Complete control, scalable
  • Cons: Higher cost, longer development

Q: How do I handle payments?​

A: We integrate payment gateways:

  • India: Razorpay, PayU, Paytm, Instamojo
  • International: Stripe, PayPal
  • Multiple gateways: Recommended for backup
  • COD: Cash on Delivery option

Setup includes:

  • Gateway integration
  • Security (SSL, PCI compliance)
  • Testing
  • Documentation

Q: Can I migrate from another platform?​

A: Yes! We handle:

  • Product migration
  • Customer data transfer
  • Order history
  • SEO preservation (301 redirects)
  • URL structure maintenance

Migration process:

  • Data export from old platform
  • Data mapping and cleanup
  • Import to new platform
  • Testing and verification
  • Go-live with redirects

Mobile App Questions​

Q: iOS, Android, or both?​

A: Consider:

  • Budget: Both platforms cost more
  • Target audience: Where are your users?
  • Timeline: One platform is faster
  • Features: Some features platform-specific

Recommendation:

  • Start with one platform (where most users are)
  • Expand to second platform after validation
  • Or use cross-platform (React Native, Flutter)

Q: How much does an app cost?​

A: Varies widely:

  • Simple app: ₹3-6 lakhs
  • Medium complexity: ₹6-15 lakhs
  • Complex app: ₹15-40+ lakhs

Factors affecting cost:

  • Features and complexity
  • Design requirements
  • Backend infrastructure
  • Third-party integrations
  • Platforms (iOS, Android, both)

Q: How long does app development take?​

A: Timeline by complexity:

  • Simple app: 8-12 weeks
  • Medium app: 12-20 weeks
  • Complex app: 20-32+ weeks

Phases:

  • Planning & Design: 2-4 weeks
  • Development: 6-16 weeks
  • Testing: 2-4 weeks
  • App Store submission: 1-2 weeks

Technical Issues​

Q: My website is down. What do I do?​

Immediate Actions:

  1. Check if it's just you (use isitdownrightnow.com)
  2. Check hosting status
  3. Contact hosting provider
  4. Check domain/DNS settings
  5. Contact ARUKZ support if under maintenance

Prevention:

  • Use reliable hosting
  • Regular backups
  • Uptime monitoring
  • Maintenance plan

Q: My website is very slow. How to fix?​

Quick Fixes:

  1. Optimize images
  2. Enable caching
  3. Use CDN
  4. Minify CSS/JS
  5. Upgrade hosting

Long-term:

Q: I'm getting security warnings. Help!​

Immediate Actions:

  1. Don't panic
  2. Take site offline if compromised
  3. Change all passwords
  4. Scan for malware
  5. Contact security expert

Prevention:

  • Keep software updated
  • Use strong passwords
  • Regular security scans
  • SSL certificate
  • Security monitoring

Billing & Payments​

Q: What payment methods do you accept?​

A: We accept:

  • Bank transfer (NEFT/RTGS/IMPS)
  • UPI
  • Credit/Debit cards
  • Cheque
  • International: PayPal, Stripe

Q: When do I need to pay?​

A: Payment schedule:

  • Project-based: Milestone payments (typically 30-30-25-15)
  • Monthly services: Advance payment (1st of month)
  • One-time services: 50% advance, 50% on delivery

Q: Can I get an invoice?​

A: Yes! We provide:

  • GST invoices (for Indian clients)
  • International invoices
  • Detailed breakdown
  • Payment receipts
  • Annual statements

Support & Maintenance​

Q: Do you offer ongoing support?​

A: Yes! Support options:

  • Basic: Email support
  • Standard: Email + phone support
  • Premium: 24/7 support, priority handling
  • Custom: Tailored support plans

Q: What's included in maintenance?​

A: Typical maintenance includes:

  • Software/plugin updates
  • Security patches
  • Backup management
  • Uptime monitoring
  • Technical support
  • Minor content updates

Q: How quickly do you respond to issues?​

A: Response times:

  • Critical issues: Within 2 hours
  • High priority: Within 4 hours
  • Normal: Within 24 hours
  • Low priority: Within 48 hours

Getting Started​

Q: How do I get started?​

A: Simple process:

  1. Contact us: Email, phone, or website form
  2. Consultation: Free initial consultation
  3. Proposal: Receive detailed proposal
  4. Agreement: Sign contract
  5. Kickoff: Project begins!

Q: What information do you need?​

A: Depends on service, but generally:

  • Business information
  • Goals and objectives
  • Target audience
  • Budget and timeline
  • Access credentials (if applicable)
  • Content and assets

Q: Can I see examples of your work?​

A: Absolutely!

  • Portfolio on website
  • Case studies with results
  • Client testimonials
  • Live website examples
  • App store links

Still Have Questions?​

Contact Us:

  • Email: support@arukz.com
  • Phone: [Phone Number]
  • Live Chat: Available on website
  • Office Hours: Mon-Fri, 9 AM - 6 PM IST

Resources:

Last Updated: January 2026
Version: 1.0
Owner: ARUKZ DIGITAL Support Team