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Troubleshooting & Support

Common issues, solutions, and troubleshooting guides for ARUKZ DIGITAL services.

Overview​

This section provides comprehensive troubleshooting guides to help diagnose and resolve common issues across all services.

Available Troubleshooting Guides​

SEO Issues​

SEO Troubleshooting Guide

  • Traffic drop issues
  • Ranking problems
  • Indexing issues
  • Technical SEO problems
  • Link building challenges
  • Content issues

Website Issues​

Website Troubleshooting (Coming Soon)

  • Site down/loading issues
  • Performance problems
  • Security issues
  • Form submission problems
  • Mobile responsiveness issues

E-commerce Issues​

E-commerce Troubleshooting (Coming Soon)

  • Payment gateway issues
  • Cart problems
  • Checkout errors
  • Product display issues
  • Inventory sync problems

Mobile App Issues​

Mobile App Troubleshooting (Coming Soon)

  • App crashes
  • Performance issues
  • API connection problems
  • Push notification issues
  • App store submission problems

Common Issues by Category​

Technical Issues​

Website Performance:

  • Slow page load times
  • High server response time
  • Large image files
  • Unoptimized code
  • No caching

Security:

  • SSL certificate errors
  • Malware infections
  • Hacked websites
  • DDoS attacks
  • Brute force attempts

Functionality:

  • Broken links
  • Form submission errors
  • Search not working
  • Login/logout issues
  • Database connection errors

SEO Issues​

Rankings:

  • Sudden ranking drops
  • Can't rank for keywords
  • Ranking fluctuations
  • Lost featured snippets

Traffic:

  • Traffic decline
  • Low organic traffic
  • High bounce rate
  • Poor conversion rate

Technical:

  • Pages not indexed
  • Crawl errors
  • Duplicate content
  • Mobile usability issues

Content Issues​

Quality:

  • Thin content
  • Duplicate content
  • Outdated information
  • Poor readability

Optimization:

  • Missing meta tags
  • Poor keyword optimization
  • No internal linking
  • Missing alt tags

Quick Fixes​

Website Down​

  1. Check hosting status
  2. Verify DNS settings
  3. Check server logs
  4. Contact hosting provider
  5. Restore from backup if needed

Slow Website​

  1. Test page speed (PageSpeed Insights)
  2. Optimize images
  3. Enable caching
  4. Minify CSS/JS
  5. Use CDN

Form Not Working​

  1. Check form action URL
  2. Verify email settings
  3. Test spam filters
  4. Check server logs
  5. Validate form fields

SEO Traffic Drop​

  1. Check Google Search Console
  2. Review algorithm updates
  3. Check for manual penalties
  4. Verify technical issues
  5. Analyze competitor changes

Diagnostic Tools​

Website Tools​

  • Google PageSpeed Insights: Performance testing
  • GTmetrix: Speed analysis
  • Pingdom: Uptime monitoring
  • SSL Checker: SSL certificate validation

SEO Tools​

  • Google Search Console: SEO health
  • Screaming Frog: Site crawler
  • Ahrefs: Backlink analysis
  • SEMrush: Comprehensive SEO

Development Tools​

  • Chrome DevTools: Debugging
  • Postman: API testing
  • New Relic: Performance monitoring

When to Escalate​

Contact Support Immediately If:

  • Website is completely down
  • Security breach detected
  • Data loss occurred
  • Payment system not working
  • Critical functionality broken

Escalation Process:

  1. Document the issue
  2. Gather error messages
  3. Note when it started
  4. Contact support team
  5. Provide access if needed

Support Resources​

Documentation​

  • Service documentation
  • Best practices guides
  • Process documentation
  • Training materials

Contact Support​

  • Email: support@arukz.com
  • Phone: [Phone Number]
  • Emergency: [Emergency Number]
  • Hours: 24/7 for critical issues

Prevention Tips​

Regular Maintenance​

  • Weekly backups
  • Monthly security scans
  • Quarterly performance audits
  • Regular content updates
  • Monitor uptime

Monitoring​

  • Set up uptime monitoring
  • Enable error logging
  • Track performance metrics
  • Monitor SEO rankings
  • Review analytics regularly

Last Updated: January 2026
Version: 1.0
Owner: ARUKZ DIGITAL Support Team

Related Documentation: